In comedy, timing is everything.  It’s true in business too. Asking for a raise? Asking your customer for an order?  Calling back about a job prospect? Timing really matters. You may get lucky and just be in the right place at the right time.  But you don’t have to just rely on just luck.  Give some serious thought to when you make requests.   Have a timing strategy. Forget Mondays and Fridays.  Mondays people are too busy getting their week…

I’ve been a Starbucks Lover for years.  I’ve written about them before. Starbucks customer service is right up there with the Ritz Carlton. I can’t quite understand what they are doing now though.  They’re alienating me, one of their biggest fans. They’ve taken away two things I really like when I go there for my morning coffee. First to go was dark coffee.  [I love a dark coffee, like a French or Italian Roast. Give me those burnt burns with…

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