I was lucky, and I knew it the minute I heard it. Many years ago, when I was changing jobs, my friend [who also happened to be my accountant] asked me “what kind of lifestyle do you want?” The lifestyle question is a wonderful place to begin your job search. Everyone else will ask which industry you want or how much money you want to make. But think about it. It’s not about whether you choose finance or high fashion….

Every day, we have a chances to show our courage. We could have that conversation with a colleague that is bothering us. We could call the venture capitalist we met at a friend’s party. We could talk to our boss about the project that we would really love to do. We could tell our family we won’t be making the 14 hour flight to come home for the holidays. We could  even eat that raw oyster. But something stops us. …

Or if your service sucks. And you get many customer complaints, what the hell are you doing a customer satisfaction survey for? Fix it.   Fix your product.  Fix your service. You don’t have to hire a company to do a survey. I have complained to Avery Labels on at least three occasions about how bad their label software is.  I get a stupid form response from them saying thank you for taking the time to write. The software never…