For the last month, H and I only went to restaurants we had never been to before.  We discovered some bad ones that we’ll never go to again.  Like the “authentic tonkatsu” shop that served “tonkatsu” that I’m sure they bought in bulk from Costco or another semi-wholesaler.   But we also discovered some great places, like the Indian restaurant just around the corner from here, and the Italian restaurant at the Shangri-La Hotel. But what I noticed is how…

Some companies do very stupid things in the way of “rules” on a daily basis.  We can show what we think of what them  by not patronizing them. Certain airlines are perfect examples. I would have thought that by now companies, especially hotels,  would know about basic things like trust and empowerment, but I am wrong. A quick way to explain empowerment is letting employees make decisions about certain aspects of work that affect them without having to ask their…

I am a sucker for buffets, but it’s always the same.    They look so beautiful but the taste is never really good. I  am always disappointed. Tell me, is there anything more disappointing than a hotel dinner buffet? When I first see the buffet spread, it looks so beautiful. My eyes light up. So many colors. So many varieties of foods I never saw before as well as some familiar ones.  Whoopee!!  I can’t wait to get my plate and dig in. I do…

Actually we fired them last year.  We had worked with them for almost five years and the sum total of the value they added was a big zero, maybe minus zero. Now, we have a great accountant who sees himself as a business partner, someone who helps us.  He’s like  D, the accountant I have worked with in the states for more than 25 years. Our new accountant gives advice.  He helps us grow our business.  He’s even less expensive than…

This is what happens. 9 Times Out of 10. 1. The client who calls and says “this guy working for me needs a coach”, it’s the caller who really needs the coaching. [One reason the caller wants the other guy to change is because the caller doesn’t know how to handle the other guy.] 2. We’d all be better off if we talked less. This is especially true for teachers and professors.  Parents too. 3. When you turn on the…