I used to tell my students that  questions are more important than answers.  Anyone who writes down and memorizes facts can know a lot of answers.  Only the curious, the creative, the  interested,  know the best questions to ask.  When I consult to companies, I’m happy when they like my questions. The clients I work with are intelligent and they want to think, not just listen to advice. You learn a lot about people by listening to the questions they…

I lived in Los Angeles before I came here, so I know what it means when people say, “I’ll get back to you.”  It unfortunately means absolutely nothing. Recently I got a call  from a former client who is interested in doing some work together in the future.  We talked about the piece of work briefly. She told me something I hadn’t heard in a while, “I may get back to you.”  I have heard this from her before, and…

Here a few rules for international team meetings, especially those that take place in Asia. 1. Don’t spend  time talking about how great your country is, and the way it’s done in your country. It interests you more than anyone else, and it doesn’t really help that much. 2. Try the food.  All the food. If you don’t try it, at least move it around on your plate.  Don’t say you hate it. 3. Give the Asian local people a…

Actually we fired them last year.  We had worked with them for almost five years and the sum total of the value they added was a big zero, maybe minus zero. Now, we have a great accountant who sees himself as a business partner, someone who helps us.  He’s like  D, the accountant I have worked with in the states for more than 25 years. Our new accountant gives advice.  He helps us grow our business.  He’s even less expensive than…

This is what happens. 9 Times Out of 10. 1. The client who calls and says “this guy working for me needs a coach”, it’s the caller who really needs the coaching. [One reason the caller wants the other guy to change is because the caller doesn’t know how to handle the other guy.] 2. We’d all be better off if we talked less. This is especially true for teachers and professors.  Parents too. 3. When you turn on the…