I wondered why people were waiting in line in the “bento” section of my local supermarket. In a stroke of genius, the management hired a woman in a restaurant uniform to add the rice to each of the bentos. Instead of the rice being pre-packed, now you could get the rice from a nice woman who would take it from a rice cooker and add it to your dish. It might have been the same rice as they were using…

I was going through a rough spell this week. I had a problem I couldn’t solve, a very big challenge.  Nothing seemed to work. Maybe you have had a problem like this. I tried not to worry about it, but it was there. I wrote it down, I forgot about it. I didn’t want it to ruin my day, my life. I didn’t want to obsess about it. And then just suddenly this morning  I thought of something  that just…

Or if your service sucks. And you get many customer complaints, what the hell are you doing a customer satisfaction survey for? Fix it.   Fix your product.  Fix your service. You don’t have to hire a company to do a survey. I have complained to Avery Labels on at least three occasions about how bad their label software is.  I get a stupid form response from them saying thank you for taking the time to write. The software never…

Sooner or later, you will be asked to be a member of a panel at a meeting or conference. You’ll sit up front in front of an audience of some size.  You’ll be asked to give your opinions to questions that the audience members or a moderator asks. I get this chance every now and then. I’ve learned some things along the way that may help you. Here’s how to be a great panelist. 1.  Think of the questions you…

What’s So Great About LinkedIn? That’s what a friend, a highly paid corporate lawyer, asked me. He thinks he doesn’t need it. But I do. I’m an entrepreneur. Here’s 4 ways you can use LinkedIn. 1.  Find people you want to do business with.  Collaborators, partners and clients 2. Learn about the competition. You can see what they are up to. If you’re looking for work, you can see what they do, and get clear on how what you do…