Or if your service sucks. And you get many customer complaints, what the hell are you doing a customer satisfaction survey for? Fix it.   Fix your product.  Fix your service. You don’t have to hire a company to do a survey. I have complained to Avery Labels on at least three occasions about how bad their label software is.  I get a stupid form response from them saying thank you for taking the time to write. The software never…

Unfortunately the one skill you need to learn at university is not taught there. And even if it was taught there, you’d never learn it from professors. What I want you to learn is how to sell.  That’s right. Learn how to  S-E-L-L before you graduate from university. No matter what kind of career you want to have, you’ll need to know how to sell. You need to know how to sell yourself, sell your idea to clients, sell your…

I spend a lot of time in Starbucks.  It’s where I do my writing and indulge my caffeine habit.  I go to a few of them near where I live depending on my mood. I read  recently that the stock tanked after they missed the last quarter’s earnings. Financial analysts will certainly offer some reasons why that happened. I’m not a financial analyst. I’m more of an atmosphere analyst .  They are losing their star–maybe now it should just be called…

The people who buy?  They just buy. The people who talk about buying? They  just talk about buying. A lot.  They rarely buy. Want to improve your business results? 1.  Spend  time with the people who buy. Attract them. Find them. Take care of them. Give them great service and products. 2. Spend less time with the people who talk about buying.  You’ll have more time to spend time with the people who buy.  You’ll be less frustrated too.